These terms set out what you agree to when you open and use an account on fales4d, covering how your account works, how transactions are processed through DANA, OVO, or GoPay, and what applies when you access games or place bets where local law permits. Read through each section so you know exactly where you stand before you start.
Account holder agreement
DANA, OVO, GoPay transactions
Indonesia-eligible access
Effective on account registration
Reference / 02
Details
By registering an account on fales4d, you confirm that you accept these terms in full and that you meet the eligibility requirements for your region. Access to the platform and its content — including slots from Spadegaming, CQ9, PG Soft, and Joker, live casino tables, and sports markets — is subject to the laws of your jurisdiction. Where local law does not permit access to online gaming services, these terms do not extend an entitlement to use the platform. Your account is personal to you. You are responsible for keeping your login credentials secure and for all activity carried out under your account. Transactions processed through DANA, OVO, or GoPay are recorded against your account wallet; the amounts shown in your dashboard after login reflect the current state of those transactions. We may update these terms when we need to bring them in line with operational changes or applicable requirements. Where a change materially affects your rights, we will notify you through your registered contact. Continued use of the account after notification means you accept the updated terms. If you have questions about any clause, contact our support team before continuing to use the account.
DANA
Payments via DANA are governed by DANA's own service terms alongside ours. Transaction records are visible in your fales4d account wallet after each completed transfer.
OVO
OVO transfers to your fales4d wallet are logged in real time on your account dashboard. Disputes on an OVO transaction should be raised with our support team citing your transaction reference.
GoPay
GoPay deposits and withdrawals follow the limits and verification steps shown in your account at the time of the transaction. We do not override GoPay's own processing requirements.
POLICY COVERAGE
What These Terms Cover and What Falls Outside
These terms govern your relationship with fales4d across four distinct areas. Understanding the boundary between what we control and what third parties govern helps you raise the right question with the right party when something needs attention.
Account access
Your login, session behaviour, wallet balance, and account-level settings are fully governed by these terms. Any restriction or suspension applied to your account by fales4d falls under this scope.
Transactions
Deposits and withdrawals processed through DANA, OVO, or GoPay are subject to these terms for the fales4d side of the transaction. Processing conditions set by the payment provider itself are outside our direct scope.
Site content
Game catalogues from Spadegaming, CQ9, PG Soft, and Joker, plus live tables and sports markets, are available subject to these terms. Game rules and mechanics published by each studio govern in-game behaviour.
Third-party services
External links, payment apps, and device-level features (such as your mobile browser or e-wallet app) operate under their own terms. fales4d holds no responsibility for third-party service interruptions or policy changes.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under These Terms
These terms are not just obligations — they also set out concrete things you can do as an account holder. You can review a full record of your account transactions at any time by opening the transaction history section after login; each entry shows the method used, whether DANA, OVO, or GoPay, along with the amount and timestamp. If any personal detail on your account — name, contact address, or linked wallet — needs correcting, you can submit a change request through the account settings page and our team will process it after verifying your identity. For any question about how a specific clause applies to your situation, you can raise it directly with support before taking further action. We aim to respond to account queries within the timeframe shown on the support contact page.
Review transaction records
Your full transaction history is accessible from the account dashboard after login. Each entry includes the payment method, timestamp, and amount processed.
Correct account details
Submit a correction request through account settings if your registered name, contact, or linked wallet needs updating. Verification steps are shown on the form.
Raise a policy question
Contact support with the specific clause reference if any part of these terms is unclear. We will respond in writing so you have a record of the answer.
Request account changes
To close, suspend, or transfer your account, submit the request through the account management section. The steps and conditions for each action are shown there.
CONTACT POLICY TEAM
Reach Us About These Terms
If something in these terms needs clarification or you need to take a formal action on your account, the paths below are how you get that done. For transaction disputes involving DANA, OVO, or GoPay, have your transaction reference ready before you contact us.
Live chat support
Open the chat widget inside your account for the fastest response on active account or transaction questions. Available hours are shown at the top of the chat window.
Email support
For detailed or formal requests — including written confirmation of a policy point — send your query to our support email address listed on the contact page of this site.
Account help centre
The help centre inside your account covers common questions about wallet transactions, account verification, and access eligibility by region.
HOW WE HANDLE DATA
Data, Cookies, Security, and Retention
fales4d keeps your account data only for as long as your account is active and for the period required by applicable retention obligations. Account security is maintained through session controls on our side; you are responsible for your own login credentials and should update your password if you believe your account has been accessed without your knowledge. We use cookies to keep your session active and to remember your in-account preferences — you can review and adjust cookie settings through your browser. To request a change to stored personal data or to ask how long a specific record is kept, contact support with your account reference and the nature of the request.
Data handling
Personal details linked to your account are used only to operate your account, process transactions, and meet obligations required in your jurisdiction. We do not sell account data to third parties.
Cookie policy
Session and preference cookies are active while you use fales4d. You can manage or clear these through your device browser settings; some account features depend on session cookies remaining active.
Account security
We apply session-level controls on our end. Keep your password private and use a unique one for your fales4d account. If you see activity you did not initiate, contact support immediately to lock the account.
Contact for data requests
To request access to, correction of, or deletion of your stored data, contact our support team in writing with your account reference. Response times are shown on the contact page.
TERMS FAQ
Common Questions About These Terms
These are the questions our account holders ask most often about how these terms work in practice.
When do these terms take effect on my account?
These terms take effect from the moment you complete account registration. By confirming registration, you acknowledge that you have read and accepted the terms as they stand on that date.
How will I know if the terms have been updated?
We notify you through your registered contact details when a material change is made. The updated terms are also published on this page. Continued use of your account after the notification date means you accept the changes.
What happens to my DANA, OVO, or GoPay transaction if there is a dispute?
Contact our support team with your transaction reference number as soon as possible. We will review the record on our side and coordinate with you on next steps. For issues originating within the payment app itself, you will also need to raise it with that provider directly.
Can I close my account under these terms?
Yes. Submit a closure request through the account management section. Any wallet balance will be handled according to the steps shown in that section before closure is finalised.
Do these terms apply if I access fales4d from outside Indonesia?
Access to fales4d depends on local law and is available only where your jurisdiction permits it. These terms govern the account relationship, but they do not create an entitlement to access where local law does not allow it.
Who do I contact if I believe my account rights under these terms have not been followed?
Raise the matter in writing through our support email listed on the contact page. Reference the specific clause you believe applies and describe what happened. We aim to respond within the timeframe shown on that page.